Rules of Entry

Jungle Buddies aims to provide a clean, safe and enjoyable environment for all our visitors.Before coming to the centre, please make sure you familiarise yourself with the following rules of entry.

Please download our Code of Conduct & Behavioural Policy here. This policy outlines appropriate behaviour accepted at Jungle Buddies.

Accidents

It is important to follow the rules clearly listed around the centre and on the play equipment. We understand in the excitement of exploring, accidents can happen. Please report any accident to a member of staff. The accident will be recorded in the Accident book.

Adult Participation

Adults are only permitted on the play structure to assist their child. Socks must be worn by both children and adults using the play structure.

Age Range

Jungle Buddies happily invites all children from 6 weeks to 17 years. The play structure is designed for use by children 3-12 years only. Children aged 12 -17 years are only permitted to use the play structure in conjunction with a younger sibling or family member. There is a dedicated area for under 3s. Children 3 years and over are not permitted to use the under 3s facilities. This ensures the safety of our younger visitors and allows them to explore safely.

Baby Changing

We have two dedicated baby change areas for your convenience. A dedicated baby change room is located adjacent to the ladies' bathroom and a baby change table is located within the unisex disabled bathroom.

Bullying, Rough Play and Damage

No form of bullying, offensive language or rough play by either children or adults will be tolerated. One warning will be issued and if the behaviour is witnessed again, you will be asked to leave the premises. No refund will be issued. Any physical damage to the centre will not be tolerated and the responsible person/s will be expected to pay for the repairs.

Car Parking

Two levels of unrestricted, free undercover car parking are available to Jungle Buddies visitors. The car park is shared with other tenants in the building and parking is at your own risk.

Claims

You indemnify and hold Jungle Buddies harmless against all claims, actions, suits, demands, costs, expenses, including all legal costs and expenses in any way arising out of the use of the Centre's equipment caused by your own negligence or that of a child in your care, or by negligence of any other person whatsoever or arising out of the condition of the equipment or the use to which it is put.

Cleanliness of the Centre

Jungle Buddies takes great pride in providing a clean and inviting environment. All areas, specifically bathrooms and change rooms, are inspected regularly, however if you are dissatisfied by the cleanliness of any areas of the centre, please bring this to the attention of the Manager on duty. Similarly, if any food or drink is spilled or any other items require cleaning, please advise a member of staff immediately.

Dress Code

Children have more fun on the play structure when they’re dressed in comfortable and stretchy clothing. Jungle Buddies does not recommend clothing that can inhibit play or may be dangerous such as long skirts or dresses, items of clothing that have bows, strings (such as hoodies), or clothing with sharp items or decoration (such as studs).

Socks must be worn at all times by children and adults, who are assisting their child on the play equipment. Bare feet and shoes are not permitted on the play structure by either adults or children.

It is highly recommended that jewellery and other accessories are removed before play. Jungle Buddies take no responsibility for damage or loss to these items. No sharp objects are to be taken on to the play structure.

Emergency

In the unlikely event of an emergency, please closely follow all instructions issued by staff and follow any signs. 

Entry

The price paid upon entry permits customers to all day play. Entry is permitted to the centre between advertised opening hours and no time limits apply to the session. To see pricing please see our 'Play' page or signage at reception.

Equipment Use

Entry to the centre is at your own risk. The price paid upon entry permits customers to a single play. Entry is permitted to the centre between advertised opening hours and no time limits apply to the session.

Food and Drink

Please do not bring food and drink of any kind into the centre. Bottles, baby puree and birthday party cakes (for booked party functions only) are the only exceptions. Many children have allergies to products found in common foods and drinks. Exposure to these products can be life threatening to individuals.

Parent to Child Ratio

Children must be accompanied by an adult (aged 18+). To ensure an enjoyable and safe party for all, we recommend a 1 to 5 parent-to-child ratio for birthday parties.

Photography

Children in your care may be photographed whilst onsite by centre staff and such photos may be used for promotional purposes. Please notify staff should you not wish this to occur. We ask that you refrain from taking photos of other children not in your care unless you have agreement from their supervising parent/guardian.

Safety Rules and Regulations

We have taken great care in ensuring a safe environment to all our visitors. We ask that you read and understand regulations, safety and code of conduct displayed around the centre.

Sick Children

If your child becomes unwell during your visit to Jungle Buddies, we ask that you remove your child from the venue immediately.

Smoking

Smoking is not permitted anywhere in or around the centre. Smoke detectors have been installed in all areas of the centre.

Supervision

Jungle Buddies is not a childcare centre or supervised creche service. Responsible parents/guardians must supervise the children in their care at all times. No exceptions.

WIFI

Complementary Wifi is provided. Please ensure you agree to our sign up/acceptable use policy. As this is a complementary service, we ask that you respect our policy and act lawfully and responsibly.

Questions?

Please don't hesitate to talk to one of our friendly team members.

Have any Questions?

Check out the frequently asked questions.